Terms of Service
Please read these Terms of Service ("Terms") carefully before using WorkLane ("the Service"). By creating an account or using the Service, you agree to be bound by these Terms. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.
1. The Service
WorkLane is a cloud-based job management platform operated by Joshua Tyler Development Limited, a company incorporated in England and Wales (Company Registration Number 14716963), trading as WorkLane. Our registered office is at 4 Colvreath Road, Newquay, TR7 2PY.
The Service allows businesses to manage jobs, staff, clients, properties, costs and invoicing through a web application and mobile progressive web app.
2. Accounts and Eligibility
You must be at least 18 years old and a business (not a consumer) to use the Service. By accepting these Terms you confirm that you are acting in the course of a trade, business, craft or profession.
You are responsible for keeping your login credentials secure and for all activity that occurs under your account. Notify us immediately at hello@worklane.co.uk if you suspect unauthorised access.
Each account is for a single company. You may not share your account with another business or use the Service to provide services to third parties on a white-label basis without our prior written consent.
3. Free Trial
We offer a 30-day free trial with full access to all features. No payment details are required to start a trial. At the end of the trial period, you must subscribe to a paid plan to continue using the Service. If you do not subscribe, your account will be paused and your data retained for 30 days, after which it may be deleted.
4. Subscriptions and Payment
4.1 Plans
We offer a Solo plan (flat monthly fee) and a Teams plan (charged per active seat per month). Current prices are shown at www.worklane.co.uk/pricing and exclude VAT. VAT at the prevailing rate will be added at checkout.
4.2 Billing
Subscriptions are billed in advance, either monthly or annually. Annual subscriptions are charged as a single upfront payment equivalent to 10 months' fees. Payment is processed by Stripe. By subscribing you authorise us to charge your payment method on a recurring basis until you cancel.
4.3 Seat counts
For Teams plans, you are billed based on the number of active seats (user accounts that are not deactivated) at the time of billing. You may add or remove seats at any time; changes are prorated to the day.
4.4 Price changes
We will give you at least 30 days' written notice of any price increase. Continued use of the Service after the effective date constitutes acceptance of the new price.
4.5 Late payment
If payment fails, we will notify you and attempt to collect payment again. If payment remains outstanding after 14 days, we may suspend access to the Service until payment is made.
5. Cancellation and Termination
You may cancel your subscription at any time from your billing settings. Cancellation takes effect at the end of the current billing period; no partial refunds are given for unused time except where required by law.
We may suspend or terminate your account immediately if you materially breach these Terms, fail to pay, or use the Service in a way that causes harm to others or to us. We will endeavour to give reasonable notice except where the breach is serious or we are required to act immediately.
On termination, you may request a CSV export of your data within 30 days. After 30 days, we may permanently delete your data.
6. Acceptable Use
You agree not to use the Service to:
- Upload or transmit unlawful, defamatory, fraudulent or harmful content
- Violate any applicable law or regulation
- Infringe the intellectual property rights of any third party
- Introduce malware, viruses or other malicious code
- Attempt to gain unauthorised access to any system or data
- Reverse-engineer, decompile or disassemble the Service
- Resell or sublicense the Service without our written consent
- Use the Service in any way that places excessive load on our infrastructure
7. Intellectual Property
The Service, including all software, designs, text and trademarks, is owned by or licensed to Joshua Tyler Development Limited. These Terms do not grant you any intellectual property rights in the Service.
You retain all ownership rights in the data and content you upload to the Service ("Your Data"). You grant us a limited licence to store, process and display Your Data solely for the purpose of providing the Service to you.
8. Confidentiality
Each party agrees to keep the other's confidential information (including pricing, technical details and business information) confidential and not to disclose it to any third party without prior written consent, except as required by law.
9. Data Protection
We process personal data in accordance with our Privacy Policy. Where you use the Service to process personal data on behalf of your business (for example, data about your employees or clients), the terms of our Data Processing Agreement apply and are incorporated into these Terms by reference.
10. Warranties and Disclaimers
We will provide the Service with reasonable care and skill and endeavour to maintain availability, but the Service is provided "as is" and we do not warrant that it will be uninterrupted, error-free or fit for any particular purpose beyond job management for field service businesses.
We do not warrant that the Service is suitable for regulated industries, safety-critical applications, or compliance with any specific regulatory framework without independent verification.
11. Limitation of Liability
To the fullest extent permitted by law:
- Our total aggregate liability to you in any 12-month period shall not exceed the total fees paid by you in that period
- We shall not be liable for any indirect, consequential, special or punitive damages, loss of profit, loss of data, or loss of business, even if we have been advised of the possibility of such damages
Nothing in these Terms limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
12. Indemnity
You agree to indemnify and hold harmless Joshua Tyler Development Limited, its officers, employees and contractors from any claims, losses, costs or damages arising from your use of the Service in breach of these Terms or any applicable law.
13. Third-Party Services
The Service relies on third-party providers including Supabase (database and authentication), Stripe (payments), Postmark (email), Upstash (messaging queue), and Vercel (hosting). We are not responsible for the availability, security or performance of these services beyond reasonable vendor selection and monitoring.
13a. Accounting Integrations (Xero and QuickBooks Online)
WorkLane offers optional integrations with Xero (provided by Xero Limited) and QuickBooks Online (provided by Intuit Inc.). By connecting one of these integrations you agree to the following:
- Your responsibility: You must hold a valid subscription to the relevant accounting platform (Xero or QuickBooks Online) and comply with their terms of service. WorkLane is not a party to those agreements.
- Authorisation: By connecting an integration, you authorise WorkLane to transmit invoice and contact data to your chosen accounting platform on your behalf. You remain the data controller for that information; WorkLane acts as a data processor executing your instructions.
- Accuracy: WorkLane transmits data as it exists in your WorkLane account. You are responsible for ensuring the data you enter into WorkLane is accurate before it is synced to your accounting platform.
- Errors and discrepancies: WorkLane will make reasonable efforts to ensure data is transmitted accurately, but we are not liable for errors caused by API changes, downtime or rate-limiting by the third-party platform, or for discrepancies arising from manual changes made directly in your accounting platform.
- Disconnection: You may disconnect an integration at any time from your Integrations settings. Disconnection stops future syncs but does not delete data already transmitted to your accounting platform; you must manage that directly within Xero or QuickBooks.
- No liability for accounting outcomes: WorkLane is not an accounting service. Nothing in the Service or these integrations constitutes accounting, tax or financial advice. You remain responsible for the accuracy of your accounts and for compliance with applicable tax and financial reporting obligations.
14. Changes to These Terms
We may update these Terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of the Service after the effective date constitutes acceptance. If you do not accept the changes, you may cancel your subscription before the effective date.
15. General
Entire agreement: These Terms, together with our Privacy Policy, Cookie Policy and Data Processing Agreement, constitute the entire agreement between you and us regarding the Service.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.
Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in future.
Assignment: You may not assign your rights under these Terms without our prior written consent. We may assign our rights in connection with a merger, acquisition or sale of assets.
Governing law: These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Contact
Joshua Tyler Development Limited t/a WorkLane
4 Colvreath Road, Newquay, TR7 2PY
Company Registration No. 14716963
Email: hello@worklane.co.uk